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Security & Privacy

Garden Trends Limited Customer Privacy Notice

GARDEN TRENDS LIMITED Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Summary

Garden Trends Limited collects and processes your personal information to provide services, manage accounts, and fulfill our contractual obligations. We ensure compliance with UK GDPR by establishing clear lawful bases for processing and respecting your data protection rights.

Table of Contents

Contact Details

Telephone: 0118 380 0381
Email: help@gardentrends.co.uk

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Account information
  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Purchase or viewing history

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Purchase or service history
  • Video recordings of public areas
  • Video recordings of private or staff-only areas

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing - You have the right to ask us to limit how we use your personal information. You can read more about this right here.
  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent - When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

  • Providing Services and Goods: Contract – We have to collect or use the information to enter into or carry out a contract with you.
  • Operation of Customer Accounts and Guarantees: Contract – We have to collect or use the information to enter into or carry out a contract with you.
  • Service Updates or Marketing Purposes: Contract – We have to collect or use the information to enter into or carry out a contract with you.
  • Dealing with Queries, Complaints, or Claims: Contract – We have to collect or use the information to enter into or carry out a contract with you.
  • Legal Obligations: Legal Requirement – We may collect or use the information to comply with legal obligations.

Where We Get Personal Information From

  • Directly from you
  • CCTV footage or other recordings

How Long We Keep Information

Information can be stored for up to 5 years.

Who We Share Information With

Others we share personal information with:

  • Suppliers and service providers, such as payment processors (e.g., Klarna, Clear pay)

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last Updated:  17th December 2024

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